Shipping and installation need clear conditions
Furniture delivery depends on destination, item size, packaging, floor access, elevator, doorway and site conditions. The same product may be easy to deliver in one location and difficult in another.
Confirm these details before placing an order to reduce delays and unexpected cost.
- Confirm destination and local delivery area.
- Confirm floor, elevator and doorway access.
- Confirm whether installation is required.
- Confirm packaging and inspection method.
Large items need access checks
Sofas, dining tables, mattresses, bed frames and cabinets may face access problems. Small elevators, narrow stairs and low doorways can all affect delivery.
For large items, prepare photos or measurements of the elevator, corridor and room location when possible.
- Measure elevator and doorway size.
- Check stair turns and corridor width.
- Confirm whether the product can be disassembled.
- Mention any special site restrictions.
Inspect packaging and product condition on arrival
When furniture arrives, check the outer packaging, product code, quantity, color and main parts. If there is visible damage, take photos and contact the supplier promptly.
Clear inspection reduces misunderstanding and helps solve problems faster.
- Photograph outer packaging first.
- Check product code and quantity.
- Record visible damage immediately.
- Confirm final condition after installation.
FAQ
Can shipping be arranged to all locations?
Shipping can be discussed based on destination, quantity and product size. Installation availability depends on local conditions.
Are shipping and installation included in the product price?
Not always. These costs should be confirmed separately before ordering.
What should I do if the product is damaged on arrival?
Take photos of packaging, product details and shipping documents, then contact the supplier promptly.